ADSelfservice Plus simplifies security requirements for Thomarios - ManageEngine

Business challenges

• Compliance Requirements: Thomarios' operations necessitated compliance with stringent security measures mandated by their insurance company, which included the incorporation of multi-factor authentication (MFA) for VPN and remote machine access.
• Limited IT Resources: Thomarios faced the challenge of finding a solution that was not just effective, but also user-friendly and manageable. The solution needed to be implemented with the resources at hand, making it a demanding task to find the right software that could meet their needs and simultaneously be manageable by their existing team.

The Problem

Thomarios faced a significant hurdle due to their insurance provider's security requirements. Specifically, the company lacked an integrated multi-factor authentication (MFA) system for their Virtual Private Network (VPN) and remote access points. This presented a huge task for IT administrator Rob Walker. Not meeting these requirements left Thomarios vulnerable to potential security breaches and could affect their insurance coverage.

Finding the right solution became more challenging when considering the vast array of options available on the market. The choice was critical because it would have a direct effect on the company's safety measures and overall efficiency. Additionally, with a small team at Thomarios, it was crucial to find a solution that was not only effective but also easy to implement and manage. As such, this requirement to implement an MFA system became a more complex problem than originally anticipated, underscoring the need for a comprehensive solution.

The outcome

The introduction of ADSelfService Plus into Thomarios' system simplified the task of meeting their security requirements and gave them an efficient way to manage their Active Directory. The tool was very effective, carrying out the tasks it was assigned proficiently. Rob Walker, Thomarios' IT administrator, stated, "ADSelfService Plus is not just a tool. It performs its tasks very well and has even more capabilities that we haven't used yet."

The challenges associated with implementing MFA for their VPN and remote desktop access were successfully resolved. Thomarios was now able to meet the strict demands of their insurance provider, easing earlier concerns about potential security issues and compliance.

One key aspect that made ADSelfService Plus stand out was the excellent customer support. During the trial setup phase, the team showed great dedication, which made a positive impact on Thomarios and made the decision to select ADSelfService Plus easier. "Your team was very helpful during the trial setup," said Walker.

Due to the successful implementation and the clear benefits, Thomarios is now comfortable recommending ADSelfService Plus to other organizations, giving it a perfect 10 out of 10 rating. Walker also mentioned plans to further incorporate ADSelfService Plus into their system in the coming months, highlighting the significant effect the solution has had on the company's operations.

About ADSelfService Plus:

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.